Bianca Leupold

➢ Support the Enterprise Account Manager Team in on boarding merchants / webinars with merchants ➢ Support the teams in all queries around PayPal ➢ Pull and present performance reports ➢ Prepare presentations on new market features, products and training material ➢ Create and update a knowledge base ➢ Report analysis for feedbacks to Team Manager and Team Leader for productivity and activation monitoring

➢ key function is pro-active prospecting for new business to come onboard ➢ working closely with the sales / marketing team on day by day basis to optimize our work

➢ First contact resolution for DE, AT and CH merchants ➢ Managing and working escalations from other departments ➢ completed full protection service training ➢ Participation in several special projects ➢ Point of Contact for escalations ➢ Mentor for New Hires ➢ Point of Contact for history download log and reports for merchants, also for all technical issues

➢ Dealing with all types of customer complaints and inquiries. Main focus: resolving issues as fast and as satisfying. Building up a good relationship to other departments. ➢ Serving as back office for our outsourced colleagues. ➢ Supporting occasionally Greater Europe and UK

➢ Consumables ordering department for Xerox Copier and printer ➢ Recommended by manager, changed department from consumables to technical support ➢ Solving technical issues over the phone, involved post processing, securing technician orders, contract knowledge

➢ Sales and counter work

➢ Face to face customer service ➢ Business review and product advertisement

➢ Responsibilities: customer satisfaction and product presentation ➢ Promoted to department manager, responsible for 5 staff members

wholesale and retail business