Kushtrim Morina

Berufserfahrung von Kushtrim Morina

• Bis heute 1 Jahr und 11 Monate, seit Aug. 2022

  Technical Support Expert

  Borek Solutions Group

  Working on the project for “Schmieder IT Solutions GmbH” company. Providing technical support, identifying, investigating, and resolving complex users problems with computer software and hardware. Identifying, investigating, and resolving infrastructure problems (Windows Servers, Vmware, HyperV, Citrix, Exchange, Microsoft 365). Documenting processes on the ticketing system.

• 1 Jahr und 9 Monate, Nov. 2020 - Juli 2022

  IT-Supporter 1st/2nd Level

  Kosbit

  Working on the project for ‘’Stadler Rail AG’’ company. Upgrading, installing and configuring software to meet company objectives. Investigating, troubleshooting and assessing problems(Windows, MS Office, Network, Printers, Security). Creating user accounts and performing access control on Active Directory. Documenting processes, as well as backing up and archiving data. Developing data retrieval and recovery procedures.

• 3 Jahre und 1 Monat, Juni 2014 - Juni 2017

  IT Support Technician

  BitByBit

  Obligated to monitor the whole network and infrastructure. Obligated to monitor the utilization and the quality of service of the network and service. Obligated to monitor the main backbone connectivity quality and buffering issues. Troubleshoot the network elements and CPE’s to the specific area of expertise. Obligated to escalate as soon as a problem is discovered, to the proper personnel. Provide technical assistance to all involved supporting personnel.