Lalit Mahajan
Angestellt, UCCE/IVR: Principal Specialist (Individual Contributor-Tech Lead), Symantec Software India Private Limited
Pune, Indien
Werdegang
Berufserfahrung von Lalit Mahajan
Bis heute 8 Jahre und 6 Monate, seit Jan. 2016
UCCE/IVR: Principal Specialist (Individual Contributor-Tech Lead)
Symantec Software India Private Limited
UCCE/IVR Technical Lead(Principal Specialist): Leading IVR/CallStudio/WSDL/ICM/CVP/VXML/OpenSource project development through AGILE/JIRA methodologies Applied Design features for high-quality customer experience-PQ,UQ,CCB/VCB,Context Services,CLID masking,Temp. IVR hand-off,etc Coded reusable custom elements/functions/plug-in & stubs Customized Finesse/CTI gadgets Written several RESTful/JSON, SOAP, WSDL, Java Web Services for IVR to 3rd-party integration's Experienced in building CUIC/Custom/Reports
7 Monate, Juli 2015 - Jan. 2016
Traditional/Open source IVR: Lead Development
Tech Mahindra Ltd, Pune (India)
Core/Traditional IVR: Tech Lead Development: Core VXML/Java Script/JDBC/XML/J2EE programming Traditional H-IVR systems handling & integration's Worked on speech recognition IVR systems in an open-architecture Facilitated AGILE/SCRUM collaboration with stakeholders Pre-sales & project bidding support Provided leadership in full systems life cycle management Developing and leading AD project activities and integration's
1 Jahr und 6 Monate, Jan. 2014 - Juni 2015
UCCE/CVP IVR: Tech Lead / Sr. Application Developer
Consilium Software Inc, Singapore
UCCE/CVP IVR: Tech Lead / Sr. Application Developer: Built IVR systems in every aspect of industries like, Banking, Government, Telecom all in my onsite (Singapore, Malaysia, Bangkok) experiences. Built several IVR integration's like, Payment gateways, Right Fax Machines, IPCC, VAS & SMS Technology transformer and BRS, HLD, LLD documenter CTI/Finesse customization Handled crucial govt/bank projects with high PCI-DSS securities Features implemented-PCS survey, CCB/VCB, CUIC standard & custom Reporting
3 Jahre und 6 Monate, Juli 2010 - Dez. 2013
UCCE/CVP IVR: Application Developer
IBM Global Business Process Pvt. Ltd., Pune (India)
UCCE/CVP IVR: Application Developer: Advice client on SOA basics for large/complex CVP projects Increased self-serviced % by making IVRs more robust & flexible Implemented JMS/EJB (Java beans) for asynch-communications Integrated 3rd party systems with IVR, like CRM, VAS, SMS servers Developed web services from scratch, like JAX-WS, SOAP, RMI calls Cisco ICM script development & operations UCCE/UCCX customization ACD routing/admin configurations
3 Jahre, Aug. 2007 - Juli 2010
Genesys IVR Operations/Executive
Reliance Info-Streams Pvt. Ltd., Mumbai (India)
Genesys IVR Operations/Executive: GVP IVR administrating/maintaining Creating GVP CRBT outbound campaign Developing J2EE, GVP composer, IRD based call-flow scripts
Ausbildung von Lalit Mahajan
4 Jahre und 1 Monat, Aug. 2003 - Aug. 2007
Bachelor Of Engineering (Computer Science)
North Maharashtra University, Jalgaon
Bachelor Of Engineering (Computer Science)
3 Jahre und 1 Monat, Juli 2000 - Juli 2003
Polytechnic diploma (Computer Engineering)
SSBTS Bombay Technical Board
Polytechnic diploma (Computer Engineering)
Sprachen
Englisch
Fließend