Lama Hamoud

• Supported the development of AGN’s agile transformation strategy of the Allianz Global Network toward an agile organizational structure. • Supported Executive Management Quarterly Business Review focuses on strategic outcomes, and area priorities. • Agile consulting and fostered adoption of best practices among 10 squads. • Supported Business Impact Analysis aligned with DORA requirements for LAN & WIFI services to enhance operational resilience and ensure digital operations.

• Prepared bi-weekly reports tailored for Executive Management Team, analyzing Priority 1& 2 incident tickets for AZ Operating Entities (OEs). • Supported the optimization of ITSM processes by representing the Legacy and OE-specific portfolio in line with Allianz Technology standards. • Coordinated the preparation, organization, and documentation of executive, stakeholder, and project meetings. • Supported multiple ongoing transformation projects across diverse Operational Entities (OEs).

• Delivered strategic IT consulting to the Gulf region leadership team, driving alignment with priorities and enabling digital transformation initiatives • Supported the rollout of a global digital ecosystem project across the Gulf region, system administration and adoption enhancing end-user experience & operational efficiency • Gather and analyze IT requirements, translating them into actionable service delivery improvements • Delivered IT service solutions to over 70 end users across multiple countries