Lama Hamoud

Bis 2024, IT Service Performance Manager, Allianz Technology GmbH
Munich, Deutschland

Fähigkeiten und Kenntnisse

Project Management
Reporting
IT Project Management
Consulting
Service Management
Computer Science
Contract Management
Information technology
Agile Development
Technical project management
Scaled agile framework
Scrum
Manager Business Development
Business Process Management
IT Service Management
Requirement Analysis
Complaint management
Customer Relationship Management
Data Transformation
Customer intelligence
Market Research
Business reporting
Requirements Engineering
Business Informatics
IT-Consulting
System Analysis
Software solutions
New Technologies
Software Development
Process Optimization
Change Management
Quality Management
Software implementation
Usability Test
Infrastructure
Incident Management
Software framework
Business Processes
Compliance
Audit
Sales
Network Administration
IT Infrastructure
Active listening
Communication skills
Customer orientation
Negotiation skills
Organizational skills
Analytical skills
Agility
Team work
Digitalization

Werdegang

Berufserfahrung von Lama Hamoud

  • 1 Jahr und 4 Monate, Juli 2024 - Okt. 2025

    Agile Transformation Office Manager

    Allianz Technology GmbH

    • Supported the development of AGN’s agile transformation strategy of the Allianz Global Network toward an agile organizational structure. • Supported Executive Management Quarterly Business Review focuses on strategic outcomes, and area priorities. • Agile consulting and fostered adoption of best practices among 10 squads. • Supported Business Impact Analysis aligned with DORA requirements for LAN & WIFI services to enhance operational resilience and ensure digital operations.

  • 7 Monate, Juli 2023 - Jan. 2024

    IT Service Performance Manager

    Allianz Technology GmbH

    • Prepared bi-weekly reports tailored for Executive Management Team, analyzing Priority 1& 2 incident tickets for AZ Operating Entities (OEs). • Supported the optimization of ITSM processes by representing the Legacy and OE-specific portfolio in line with Allianz Technology standards. • Coordinated the preparation, organization, and documentation of executive, stakeholder, and project meetings. • Supported multiple ongoing transformation projects across diverse Operational Entities (OEs).

  • 2 Jahre und 11 Monate, Nov. 2019 - Sep. 2022

    IT Services Delivery Consultant

    F. Hoffman La Roche AG

    • Delivered strategic IT consulting to the Gulf region leadership team, driving alignment with priorities and enabling digital transformation initiatives • Supported the rollout of a global digital ecosystem project across the Gulf region, system administration and adoption enhancing end-user experience & operational efficiency • Gather and analyze IT requirements, translating them into actionable service delivery improvements • Delivered IT service solutions to over 70 end users across multiple countries

Ausbildung von Lama Hamoud

  • 2 Jahre, Feb. 2023 - Jan. 2025

    MBA

    Eu business school Munich

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Gut

  • Französisch

    Grundlagen

  • Arabisch

    Fließend

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