Laura Innocenti
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Laura Innocenti
- Bis heute 4 Jahre und 10 Monate, seit Jan. 2021
Sensoric tester olive oil
ZHAW
- Bis heute 5 Jahre und 10 Monate, seit Jan. 2020
Sensoric tester olive oil
Olive italy
- Bis heute 12 Jahre und 10 Monate, seit Jan. 2013
Research Assistant
Swiss TPH
- Bis heute 16 Jahre und 4 Monate, seit Juli 2009
visa section
EDA
swiss embassy in kosovo working in visa section until 2011
- 1 Jahr und 2 Monate, Nov. 2011 - Dez. 2012
Representative german territory
Amex
- 11 Monate, Juli 2008 - Mai 2009
call center agnt
migros bank
o Replace and support the new M-Identity USB stick o Unblock their Ebanking account in case by putting 3 times wrong password o Giving the client the currency rates o Giving information about their accounts and shares o Giving general Information about Migrosbank products o Answergin diffrent Email request o General administrative activity
- 1 Jahr, Aug. 2007 - Juli 2008
export sales agent
DHL
• Answering request from our DHL collegues abroad (Network request) and request from our clients in Switzerland ( client request) via GEMA programm. • Handleing Eur1, Carne ATA • General administrative activity
- 4 Monate, März 2007 - Juni 2007
First Level Agent
Bechtle IT/ Ciba
o Solution for Microsoft Office poblem as Outlook, Word ecc. o Entering Data and Information via HP Ticketing Tool and forward to 2. /3. Level. o General administrative activity
- 4 Monate, Sep. 2006 - Dez. 2006
Crises Center Contact Agent
United Nation of Projects UNOPS
it was in Dubai UAE o Act as an effective communication channel for all business units / Focal point wit Field Missions o Efficient execution and timely completion of requests o Point out with a probable solution any Red Flag(s) of assigned project(s) o Document departmental processes and link activity to subsequent business processes. o Provide regular updates to Field offices. o Asset Inventory Log, including warehouse inventory log. o Liaise with logistics/operations and supplier for timely delivery
- 7 Monate, Feb. 2006 - Aug. 2006
Representative Agent
emirates marketing promotion
in Dubai UAE o Track and Trance different Items ( EMS letter, Registered letters, Parcel) o Giving Rates for different Items (via Air, SAL for Parcel, Registered Letters, EMS) o Activate Business processes o Acting liaison with project AMEX and ALICO o Use of CRM infrastructure
- 1 Jahr und 4 Monate, Sep. 2004 - Dez. 2005
freelancer
Tourguide
in UAE o Customer relations and facilitator within hospitality and tourism industry
- 4 Jahre und 5 Monate, Apr. 2001 - Aug. 2005
ebanking
UBS
o Making Payment for the client and cancel payments for the clients o Replace Ebanking Card and Reader in case by lost o Unblock their Ebanking account in case by putting 3 times wrong password o Giving the client the currency rates o Supporting our offline Program UBSPAY o Giving information about their accounts and shares o Freezing ATM cards and replace them in case by lost or stolen
- 1 Jahr, Mai 2000 - Apr. 2001
Application and User Support
Ubswarburg
o Working with the broker for Money Market/ Treasure / Forex Exchange o Transfer payment o Cancel the Payment o Calculate the Mortgage o Supporting our program EVA
- 2 Jahre und 10 Monate, Juni 1997 - März 2000
Application and User Support
Asetra Secure /Ubs
o Working with the broker for Money Market/ Treasure / Forex Exchange o Transfer payment o Cancel the Payment o Calculate the Mortgage o Supporting our program EVA
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
Italienisch
Muttersprache
Französisch
Gut
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