Fabiana Masides

- Successfully managed orders and provided comprehensive support to international clients. - Collaborated with cross-functional teams ensuring project and orders meet deadlines and deliveries, resolve post-order issues, ensuring customer satisfaction. - Utilized ERP system for documentation and reporting purposes.

- Managed fleet disposition at the Hertz Airport Service Center in Kelsterbach. - Handled cancellations, order changes, and delivery delays. - Conducted quality control and damage handling. - Managed back-office operations.

- Stationed at the Airport in Frankfurt, provided high-class customer service by managing rentals and returns. - Resolved customer issues and concerns, leading to improved operational performance and customer satisfaction. - Communicated and offered ancillary products and services to enhance the customer's travel experience and maximize revenue, consistently exceeding personal sales goals (RPD average $16).

- Individual support and expert advice to national and international customers - Active sale of extensive additional services (Always achieved the highest bonus level with an average RPD 13€) - Vehicle disposition, damage handling - Professional handling of all administrative rental processes - Handing over and taking back high-quality vehicles

As a Business Manager, my day to day was full of contact with clients from all around the world with whom we developed wholesale relationships. We have exposed at several international trade shows, including: -SIMM Semana Internacional de la Moda de Madrid -WHO'S NEXT, Salon du Prêt-à-porter Paris -MOMAD Metrópolis, Madrid -CPH VISION, International Fashion Fair in Denmark, Copenhagen In these shows we gained new clients and got a great idea of the new fashion trends coming up.