Lexie Nield

Support the English department of the Academic Lab. Host English- and German-language writing groups, organize week-long writing events, collaborate on social media content, and handle administrative tasks. Provide writing consultations in English to assess and support students' writing of academic papers in English. Also contribute to workshops on writing skills, grammar, and punctuation.

Training role consisting of supporting 25+ New Hire associates by providing subject matter expertise. Facilitated daily meetings for new hires to ensure comprehension of training material and set proper expectations for performance. Client-facing role consisting of researching customer queries, utilizing resources, and building rapport while adhering to measurable department goals. Handled customer issues with confidence, using complex problem-solving to provide effective resolutions