Lina Pullinger

•product manager for interface between global sales and property management systems (~100 hotels) •primary business support for global sales customer relationship management system for Europe, Africa, Middle East division (>5000 users) •primary business support for property sales incentive management system for Europe, Africa, Middle East division (~300 hotels) •recommend process, application and interface improvements to ensure good usability

•product owner on global Siebel CRM project •engaged in all aspects of the project from requirements definition, backlog prioritization through development and testing •recommend process, application and interface improvements to ensure good usability •solicit and document user feedback and business requirements •review systems design with corporate and property users as well as external subject matter experts •perform system testing for all new functionality across multiple platforms

•product owner on the ISAC application project team on all aspects of the project •advisor to and integral part of the Change Management team •recommend process, application and interface improvements to ensure good usability •solicit and document user feedback and business requirements •review systems design with corporate and property users as well as external subject matter experts •perform system testing for all new functionality across multiple platforms

•responsible for conference facilities at four 5* Hotels in central London •managing a team of 4, including recruitment, performance reviews, coaching and development •development and implementation of new procedures and policies to maximise productivity and profitability of the department •daily revenue verification, forecasting catering revenues and pace analysis •identifying promotional opportunities, monitor competitive pricing and their impact on current pricing strategies

•project managing social events, conferences and corporate functions for up to 500 guests at four 5* Hotels in Central London •management of group reservations, inventory allocation, billing arrangements •dealing with enquiries and negotiating new business in order to maximise revenue and occupancy among the properties •management of several key accounts responsible for both historical and new business to a total value of approx. £500K per annum •Opera / Delphi application management

The Diploma in Translation (DipTrans) is a postgraduate level equivalent qualification intended to test the ability of those who wish to progress into careers as freelance translators or work for corporations worldwide, to a professional standard.

UK National Vocational Qualification on business improvement techniques, such as Lean, Six sigma and 5S. Incorporated the leading of three improvement projects to apply skills learned.