Kendall Thornton

Bis 2021, Senior Customer Support, Strydal GmbH
Munich, Germany

Fähigkeiten und Kenntnisse

Common sense
Social Media Marketing
Customer Service
Customer Relationship Management
Project management
problem solving skills
Reclamation
Bartending
Waiting staff
Life-guard service
Tourism
Tourist guide
people skills
Capability to maintain relationships
Microsoft Word
PowerPoint
Final Cut Pro
Adobe Photoshop
InDesign
Writing
Creativity
Creative Writing
Academic writing
Social Media Advertising
Advertising
Online Gaming
English Language
Business English
English Literature
Teaching English as a foreign language
Digital
Documentary
Film
Film production
Film Studies
Documentation
E-Commerce
Golf
fast learning
adaptable
Motivation
Networking
Quality Management
Retail
Sales
Travel
Yoga
Job hunting

Werdegang

Berufserfahrung von Kendall Thornton

  • 6 months, Dec 2020 - May 2021

    Senior Customer Support

    Strydal GmbH

  • 2 years and 1 month, Oct 2018 - Oct 2020

    Customer care and fashion advisor

    mytheresa.com GmbH
  • 8 months, Aug 2017 - Mar 2018

    Junior customer care manager

    Keller Sports GmbH

    - Responsible for all facets of customer care for the regions of the EU and UK (expect DACH). -Tasks included replying to emails, live chats, handling reclamations, website feedback, managing shipping/returns, maintaining all parts of customer relationships (phone calls, refunds, status updates, documentation).

  • 1 year, Mar 2017 - Feb 2018

    Tour Guide

    The Local Experience Tours

    Responsible for daily tour set ups (All documentation relating to the tour such as legal, finance, reservations, destination liaison officer, all promo materials dispersion)

  • 2 years and 3 months, May 2014 - Jul 2016

    Head Bar Tender

    Lynch's Irish Pub

    - Bar tending, employee relationship management, customer liaison

  • 1 year and 1 month, Feb 2015 - Feb 2016

    Bar Manager

    Casa Marina Hotel

    - Responsible for daily tasks (Bar tending, shift planning, finances, inventory management, customer liaison).

  • 1 year, Mar 2014 - Feb 2015

    Cashier/Waitress

    Sun Deli

    - Taking orders, maintaining good customer relations, finance

  • 4 months, May 2014 - Aug 2014

    Advertising Internship

    St. John’s County Education Foundation

    - Create and maintain social media, community relations, fund raising

  • 7 months, Mar 2013 - Sep 2013

    Lifeguard

    Sawgrass Country Club, Ponte Vedra Beach, Florida

    - Maintaining safe conditions, community relations, problem solving and fighting sharks.

  • 2 months, Jul 2013 - Aug 2013

    Social Media Planner

    The Bailey Group

    - Post to social media, community relations

Ausbildung von Kendall Thornton

  • 2 months, Dec 2016 - Jan 2017

    Foreign language teaching

    ITTT: International TEFL and TESOL Training

    120 Hour Course

  • 5 years and 5 months, Aug 2009 - Dec 2014

    Marketing & Communication

    University of North Florida

    - BSc Communication: Advertising Focus - Minor in Film Studies

  • 3 years and 10 months, Aug 2005 - May 2009

    St. Joseph Academy (St. Augustine, Florida)

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    A1-A2 (Grundkenntnisse)

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