Lis Recasens Urzi

Virtual project mgmt. in supporting teams in the planning stage and tracking project progression; Monitoring the project completion, creating reports, tracking milestones & KPIs, reviewing project scope, and updating various international project managers and stakeholders. Achievements: • Assisted in the quality control and restructured through automation the project KPIs and milestones for the NGO in the Dominican Republic

Maintaining working relationships and communicates with all departments. Verifying that accurate room status information is maintained and properly communicated. Resolving guest problems quickly, efficiently, and courteously. Achievements: • Established new project management procedures after the company merger of two hotels into one • Improved internal processes by using industry knowledge and applying Design Thinking methods to identify gaps and finding solutions to improve efficiency during Covid-19

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes. Secure payment, verifying and adjusting billing as needed. Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff. Complete cashier and closing reports, counting the bank at the end of each shift securely. Achievements: • Implementation of environmentally sustainable processes. • Responsible for the reception and the night audit. • In charge of formal training for the night shift.

Assisting in the investigation and creation of CO2 emissions reduction project, aiming to encourage companies in greater Murcia in Spain to become greener. Achievements: • Analyzed and simplified the then-current information on local procedures, guidelines, and laws • Coordinated the creation of the environmental subdivision

RA during the M.Sc. academic year & full-time summer receptionist, while completing the thesis. This position involved customer service, planning of events & online marking (29% sale increase), as well as assisting the manager in the day-to-day operations. Achievements: · Optimised room allocation for maximum productivity. · Planning of events for residents, such as Halloween or Paws for Stress events. This required not only the arranging the details for the event but also promoting it to the residents.

Over 6 years of experience in the aviation sector as a cabin crew supervisor & base safety officer. Main responsibilities were to conduct pre-flight briefing of the daily targets & safety procedures; In charge of SNN base safety procedures & safety training. Achievements: • Highest Sales award for SNN Base for the financial year 2011/2012. • Collaborated with the Ryanair Air Safety Group, which helped to build safety awareness. • Trained & instructed new cabin crews in safety & sales procedures.

· Final Grade: Upper 2nd Class Honours (65%) - Grade I (2:1). · M.Sc. Thesis: How CSR & Strategy are Combined: A Case Study in the Hospitality Industry. · Main Focus: Strategic Management, Corporate Social Responsibility (CSR), International Cultural Management. · Participation in the UN's Breakthrough Innovation Challenge to help companies in creating sustainable strategies. · One week of International Management Consultancy Project with an NGO in South Africa.

 · Final Grade: Upper 2nd Class Honours (67%). · Main Focus: Hospitality Management, International & Global Tourism, Marketing & Sales in Tourism. · International Erasmus in the Universidade do Algarve (POR). In this opportunity involved doing projects and presentations in the local language, which allowed me to improve my Portuguese skills.