Livia Prata

- Coordination of the sales process end to end, ensuring customer satisfaction and SLA achievement; - New customers onboarding, management of inquiries and complaints; - Customer Relationship Management (CRM) software administration, monitoring the sales and post-sales processes; - Lead results presentation meetings, preparing reports / KPIs and support the marketing team with sales data; - Participation in the development of strategies to improve customer experience;

- Mapping and management of key stakeholders; - Monitoring of governmental and institutional activities and trends; - Coordination of strategic institutional visits to the industrial plant; - Management of area suppliers’ contracts following the company’s compliance; - Planning and control of the annual budget management of the area; - Administration of procedures in SAP ERP: budget management; purchase and service requisition, creation of orders and service sheets, and expenses refunds.

Contracts verification and flow design of internal processes; also assisting in the administrative tasks of the company's CEO.

- Temporary work during the 2013 FIFA Confederations Cup and 2014 FIFA World Cup held in Brazil: VIP Guests' reception, accreditation and support during the matches. - Welcomed and engaged with event attendees, providing a warm and professional atmosphere while addressing inquiries and concerns promptly and courteously. - Coordination of assistants in the guest transportation process.

- Experience of temporary work in a multicultural and dynamic environment; - Customer service and cashier at Disney's Boardwalk Resort, with participation in periodic internal training of Disney’s excellence customer service.