Hadi Kassir

- Supported daily operations management through data analysis, order monitoring, and process coordination to ensure smooth delivery operations. - Created KPI dashboards and performance reports, identified operational bottlenecks, and developed optimization measures to improve efficiency and transparency. - Acted as an interface between logistics, rider management, and customer service to resolve issues faster and enhance service quality.

- Managed procurement and logistics for more than five construction projects, ensuring continuous material availability within contractual and budgetary limits. - Coordinated inbound and outbound logistics and maintained close communication with suppliers, transport providers, and site managers, achieving over 95% on-time deliveries. - Implemented a structured inventory control system, reducing material losses by 25% and improving stock transparency and traceability.

- Supported the operational management of a team of approximately 15 employees, including scheduling, task allocation, and daily process coordination during the FIFA World Cup 2022. - Monitored and analyzed KPIs, identified performance gaps, and implemented improvement measures, increasing customer satisfaction by 15% and achieving service quality above 95%. - Optimized internal workflows by improving communication channels and team organization, increasing team productivity by 20%.

- Conducted accurate vehicle diagnostics to efficiently identify technical issues, reducing vehicle downtime by up to 30%. - Prepared data-driven, manufacturer-compliant cost estimates, increasing customer trust and approval rates for repair services. - Coordinated service appointments and workshop processes, improving internal efficiency and customer satisfaction.