Ifeoma Osegbo

Developed and managed engaging content across Instagram, Facebook, and TikTok, successfully increasing brand visibility and follower engagement by leveraging ad analytics and running targeted, interactive campaigns. Delivered timely and effective customer support, resolving most inquiries within 48 hours while maintaining high satisfaction levels. Additionally, led the creative design and execution of promotional campaigns that significantly boosted sales conversions.

-Managed customer expectations by delivering excellent service and ensuring a superior overall customer experience. -Ensured accurate point-of-sale transactions during each shift and consistently delivered high standards of customer service.

The course equipped me with practical, hands-on experience across key AWS services, including Computing (EC2, CloudFormation), Databases (S3 Buckets, DynamoDB, Amazon Aurora), as well as System Operations, Security, Containers, Python programming, and SQL scripting. 1 Project: Configured EC2 instances and supporting resources (S3 Buckets, Subnets, Security Groups, Internet Gateways, and VPCs) using the CLIs, User Console, and CloudFormation using YAML, and set up monitoring with AWS CloudWatch.

Throughout my Master’s program, I gained comprehensive knowledge in leveraging Information Technology for business operations and management in today’s digital landscape. I developed skills in creating effective business models, driving value through strategic planning, and managing customer relationships. Additionally, I enhanced my abilities in leadership development, KPI-driven performance management, human resource management, and fostering innovation within business environments.

Through my involvement in creative performances, projects, and theater, I developed strong skills in time management, leadership, creativity, flexibility, dynamism, and communication. Awarded Best Playwright- NISAF Plays 2016. Founded Darlings Event Management. Led a ticket sales and management team of 12-20 for the Initiation ceremony for the Theatre Arts department, University of Ibadan, 2014-2016.