Lorie Whitaker

- Developed, from the ground up, a comprehensive UX research practice at the company, ensuring a high level of rigour in all research activities. - Designed and implemented streamlined processes and templates, fostering cohesion in research efforts across the organization. - Led strategic user research initiatives spanning multiple feature teams, encompassing both current product experiences and future innovations.

- Demonstrated, explained, and taught others how to apply a range of research methods, communicating the balance and trade-offs between smart, scrappy research and rigour. - Actively contributed to the UX Research processes and documentation by tripling the amount of UX research content in the GitLab handbook - Managed GitLab’s first UX Research intern and leveraged my leadership skills to ensure her success.

- Pioneered the Jobs To Be Done (JTBD) framework that fostered a cohesive approach to understanding our customers. - Championed the strategic vision that culminated in the definition of usability standards across the company