Stacy Benefield

Basic

Pike Road, United States of America

Skills

Account Management
Requirements Gathering/Documentation
Customer Relations and Advocacy
Business Analysis
Quality Assurance
Project Estimation
Digital Marketing
Online Advertising
Strategic Planning
Editing
Blogging
Agile Methodologies
Cloud Computing
Software Training
Proposal Writing
Social Media Marketing
SEO
Copywriting
Creative Writing
Social Media
Research
Business Development
Technical Troubleshooting and Support
Integration
Strategy
Microsoft Office 365
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Google Analytics
Google AdWords
Content Management Systems
Writing for the Web
Enterprise Software
Open Source Software
SaaS
Ektron
Episerver
Drupal
Magento
WordPress
Kentico
Photoshop Elements
JIRA
Autotask
Teamwork
Skype
Remote Conferencing
Leadership
Management
Communications
Public Speaking
Web Development Lifecycle
Customer Lifecycle
Website User Experience
Web Solutions Consultant
Camtasia Studio
Customer Adoption
Customer Retention
Subject Matter Expert
Product / Company Champion
Customer Onboarding
Cross-Functional Collaboration
Cross-Cultural Management
C-Level Interactions
Customer Satisfaction
Hybrid Business/Technical Acumen

Timeline

Professional experience for Stacy Benefield

  • 2 years and 10 months, Jun 2016 - Mar 2019

    Customer Success Manager

    Ameex Technologies Corp

    Proactively managed client relationships throughout customer lifecycle by understanding customers’ unique business needs and priorities, consulting on creative solutions, and providing training and long-term managed services support for a global technology firm.

  • 10 years, Jun 2006 - May 2016

    Account Services Director / Account Executive

    Square Root Interactive

    Provided leadership and direction to the account services team, while focusing on client satisfaction. Managed portfolio of valued customers as project manager, advocate and liaison with cross-functional internal teams by guiding customers through website lifecycle, consulting with design and technical resources, and ensuring quality, successful completion, and long-term support for custom website projects for a full-service web agency specializing in custom website solutions.

  • 6 years and 3 months, Mar 2000 - May 2006

    Publications and Public Relations Specialist

    Alabama Hospital Association

    Created content for and managed association publications and website; served as staff IT liaison

  • 11 months, May 1999 - Mar 2000

    Editorial Assistant

    B.A.S.S., LLC

  • 1 year and 1 month, Mar 1999 - Mar 2000

    Journalist

    Montgomery Advertiser

    Wrote two weekly columns for sports department; contributed one to two feature articles per month for paper's monthly lifestyle insert

  • 3 months, Mar 1999 - May 1999

    Editorial Assistant

    B.A.S.S., LLC

Educational background for Stacy Benefield

  • 3 years and 10 months, Aug 1995 - May 1999

    Journalism

    Troy State University

    Minors: Spanish, Creative Writing

Languages

  • Spanish

    Basic

Wants

Remote Client-Facing Career Opportunity

Interests

Reading
Piano
Choir
Camping
Beaching
Video Editing
Social Media Marketing (Volunteer)
Teaching Children (Volunteer)
Online Learning

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