Lotta Jalkanen

• Development of Leadership Initiatives & Leadership Goals • Support on development formats • Organization & coordination of annual people processes • Follow-up on Employee Engagement • Survey results & actions • Tracking various HR KPI´s • Designing various internal communication e.g. Manager´s Newsletter • Organization & preparation of HR network meetings

Seasonal job • VIP Guest Lounge host - AEV - Augburger Panther ice hockey stadium • Greeting and assisting guests and sponsors • Guest management and lounge organization • Delivering premium-level service and hospitality • Acting as a key point of contact for guest requests

• Inbound customer service in various daily banking matters • Ensuring customer satisfaction • Additional sales promotion • KYC -tool

• Contact person for guests in all matters • Front office duties including (not limited to) check in/ out, up-selling, room allocation, cashiering • Reservation acceptance and coordination with the reservation department • Cooperation with other departments Employment and ended due to Covid pandemic

• Front office duties including (but not limited to) check in/ out, making reservations, cashiering, various customer requests • Guest satisfaction follow-up • Guest pre- and post-stay correspondence and replying to guest online reviews • Cooperation with other departments

Seasonal job • Private ski lessons for children of all ages, adults and groups in various levels (very beginners - advanced - professional) in different languages

Weiterbildung zur Personalreferent/-in