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Luca Primavesi

Bis 2021, Customer Service Agent and Inbound and Outbound Logistic Employee, Maugan S.r.l.
Curitiba, Brazil

Skills

MS Office
Team work
Communication skills
Reliability
Customer service
Logistics
Social Media
Customer Support
Shopify
English Language
Customer Relations
Transcription
IT affinity
Friendliness

Timeline

Professional experience for Luca Primavesi

  • Current 3 years and 8 months, since Dec 2021

    Data Entry Operator - Transcriptionist

    Freelance

    I transcribed interviews and conversations on both general and technical topics in full verbatim. In some cases, I used Workbench software by AppTek to assist with the transcription process.

  • 9 years and 3 months, Sep 2012 - Nov 2021

    Customer Service Agent and Inbound and Outbound Logistic Employee

    Maugan S.r.l.

    I provided customer support in English for international clients via phone, email, and social media. I handled returns on Shopify, translated content, and managed logistics, including preparing orders and handling shipping documents. I also monitored stock levels and arranged orders. These tasks improved my communication, organizational, and multitasking skills, especially during busy periods like Christmas.

Languages

  • English

    Intermediate

  • Italian

    First language

  • Portuguese

    Fluent

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