Julie Martin

Strategische Ausrichtung und operative Leitung der Personalentwicklung und des BGMs. • Führung auf Augenhöhe: Team von 2 auf 7 Personen zur Entlastung verstärkt • Zielgerichtetes, pragmatisches Stakeholder-Management, bei dem Struktur, Flexibilität und Leichtigkeit Hand in Hand gehen • LMS-Rollout: Plattform-Einführung für 3.000 Mitarbeitende mit Fokus auf spürbaren Mehrwert • Frühzeitiges Erkennen von Engpässen und gelassene Krisenmanagement im Alltag

Responsible for the training of CC & CM Team. 35 Agents, 6 languages. • Developed L&D, LMS, micro-learning. Delivered specialized & wellbeing virtual sessions. • Created our digital onboarding • Quality Auditing • Set up CRM tool, Salesforce: CSAT Surveys, Tags, Processes & Reports, Templates, Process/Flow Builders, Reports & Dashboards, Aircall CTI, Object Layouts, validation rules, Mass Delete and Data Loader. • I recruited in English, French, Italian, Spanish, Catalan and German: 23 people hired.

Leading & recruiting: • A multicultural team: 14 agents, 4 markets & 6 languages. Recruited 10 Agents. • Directing Agents on processes, handling case-by-case goodwill • Validating staff leaves, creating weekly work plan • Maintaining highest levels of collaboration Reporting KPIs & daily business • Reporting KPIs & offering timely solutions • Anticipating budget, staff needs • Developing strategies to ensure highest customer satisfaction & preventing backlog • Providing yearly performance feedbacks

Netflix translator - subtitling: proofreading English subtitles, translating subtitles into French.

2008 -2017 - Teacher, trainer, jury for defenses, examiner, exam and resource designer. France, Ireland, Italy, Spain. English ESL, EFL, French FLE, Italian. 4 year olds - adults. General, business, language for specific purposes.

Translating legal documents and court judgements. For the Court in Paris, for companies as well as for individuals. All legal and official documents.

LQA tester for the project "Fable III". French team. In-game testing, database bug reporting, audio files check. Keywords for Microsoft. Dublin

Personalreferent & Arbeitsrecht, Balanced Leadership, Digitalisierung & KI: 1080 UE, Note 1.0 Inhalte: ・Diversity-Management ・Kompetenzorientierte Personalentwicklung ・Gesunde Selbstführung & Führungskultur ・Kommunikation in interdisziplinäre Teams ・New Work, VUKA-Welt, Arbeit 4.0 ・Big Data, IoT, Seamless Commerce ・Systemische Organisationsentwicklung ・Effektive Personalstrategie & Allokation, mitarbeiterzentrierte Erfolgskultur ・Arbeitsrecht Kompakt

University professor training course. 1 year. ESL / EFL teaching. Literature, translation, civilization, history, phonetics, linguistics.

French into English General, technical, scientific, economics translation, subtitling. Machine translation systems and output editing techniques. Thesis: An Analysis of Post-editing Strategies for English-French Machine Translation Output Using Retrospective Think-Aloud Protocol and eye tracking.

English UK / US / Ireland, literature, civilization/history, linguistics, translation, phonetics, research methodology. Minor: Arabic, Russian, yoga.