Luciana Stoica

Mapping legal business requirements to IT requirements (SAP Modules: FI, CO, MM, SD, PS, HR); Coordination of testing phases Submission and tracking of IT change requests related to requirements (e.g: system issues) Preparation of communication packages for stakeholders on both technical and administrative changes

Managing the migration of HP clients (accounts) to an improved SAP platform (Project Tracking , Project Status Reporting) Submission and tracking of IT change requests related to migration requirements (e.g.: online invoicing) Leading “Migration Kick-Off Meeting” and “Account Workshops” (remote or face to face) Preparation of communication packages for the stakeholders on both technical and administrative changes

Manage a team of 18 agents responsible for: Profit and Loss Analysis, Order Entry and Recognition, Revenue and Cost Recognition, Procurement Operations in SAP Ensure quality of service and deliverables (Key Performance Indicators - KPIs) Drive process improvement Serve as Escalation Management Point Responsible for attracting, retaining and developing a talented workforce Motivating team through peak volume/stressful periods and promoting individual and team autonomy

Managing the operations of a team comprised of 5 agents responsible for: Profit and Loss Analysis, Order Entry and Recognition, Revenue and Cost Recognition and Procurement Operations in SAP Responsible for the coordination of daily activities and workload balancing;

Conducted market researches and successfully produced reports and analyses on the Romanian Pharmaceutical Market, Romanian Automotive Market and Romanian Cosmetics Market Prepared the evaluation of Pegasus, Romanian Courier company, which successfully served in the acquisition deal

Information Systems and Network Economics

International Economic Relations