Luis Alexander Hernandez Martinez

Led AI engineering for an enterprise client's AI copilot and chatbot program, combining team leadership, product discovery and hands-on engineering. Delivered 2 AI-first projects that are still running in production. Leadership • Coordinated a team of 15 AI engineers, later 10 (3 leads and 7 AI engineers): tracked work, unblocked engineers and connected them with the right people • Ran knowledge transfer sessions, 101 trainings and catch-ups on project news and new technologies • Reported project status

Joined the AI copilot team for an enterprise contact center client and was promoted to AI Engineer Lead within 3 months. • Worked with contact center operational leads to turn operational needs into scalable AI copilot solutions • Configured LLMs through APIs and provided prompt engineering and optimization to improve copilot responses and customer interactions • Built hands-on integrations and API configurations with CRMs, telephony systems, case management tools and data mapping to tailor copilots to s

As a Software Developer at My Software SV, my own company, I led the development of ERP systems and custom desktop applications, managing the entire software lifecycle from design to deployment. My role involved overseeing both front-end and back-end development, ensuring the creation of integrated solutions that enhanced operational efficiency for our clients. This experience equipped me with a comprehensive understanding of software development and business processes. - Developed and deployed 15+ compreh

I was in charge of managing five branches, each with its own computer center, while also providing support to the headquarters. This role involved overseeing the smooth operation of IT systems across multiple locations, coordinating technical support, and ensuring consistent communication and functionality between branches and the main office.

Master's program in Artificial Intelligence, deepening my expertise in machine learning, deep learning and AI systems while continuing to work as an AI Engineer in Germany. Building on 5 years of professional experience, including leading AI engineers on enterprise LLM solutions at TELUS, to stren

Completed Courses: Fundamentals in Algorithms and Data Structures AI TensorFlow Course AI PyTorch Course Bootcamp for AI and Data Science Key Skills Acquired: LLM (Large Language Models), NLP (Natural Language Processing), Machine Learning Frameworks, Deep Learning, Data Science Methodologies, Fo

Universidad Centroamericana (UCA) Software Engineering Degree Comprehensive Software Engineering Education: Software Engineering Fundamentals & Advanced Methodologies Artificial Intelligence & Machine Learning Principles Compiler Design & Implementation Advanced Algorithms & Data Structures Full-