Lukas Böcker

Angestellt, Head of After Sales Service, ST-Vitrinen Trautmann GmbH & Co. KG
Bis 2025, MBA General Management, Hochschule Bielefeld
Bielefeld, Germany

Skills

Kundenservice
Service Management
Projektmanagement
Ausschreibungen
Prozessoptimierung
Reklamationsmanagement
Logistik
Abteilungsleitung
Master of Business Administration
Zuverlässigkeit
Teamfähigkeit
Belastbarkeit
ISO 9001
Strategic mindset

Timeline

Professional experience for Lukas Böcker

  • Current 3 years and 11 months, since Apr 2022

    Head of After Sales Service

    ST-Vitrinen Trautmann GmbH & Co. KG

    Verantwortlich für den Aufbau von Hard- und Softwareservices: - Kundenservice - Vor Ort Service (Montagen, Reparaturen, präventive Wartungen) - Services für Content Management Systeme - Softwareentwicklung von Monitoringlösungen - Informationssysteme für Echtzeit-Fahrplandaten

  • 2 years and 8 months, Sep 2019 - Apr 2022

    Customer Service Manager

    ST-Vitrinen Trautmann GmbH & Co. KG
  • 1 year and 1 month, Sep 2018 - Sep 2019

    Werkstudent

    ST-Vitrinen Trautmann GmbH & Co. KG
  • 7 months, Mar 2018 - Sep 2018

    Werkstudent

    Alba Moda GmbH

    Prozessoptimierung

  • 6 months, Jul 2017 - Dec 2017

    Werkstudent

    Schüco International KG
  • 1 year and 5 months, Mar 2016 - Jul 2017

    Werkstudent

    HÜCOBI GmbH

    Neueinführung eines ERP-Systems, Prozessoptimierung

Educational background for Lukas Böcker

  • 2 years and 9 months, Aug 2022 - Apr 2025

    MBA General Management

    Hochschule Bielefeld

  • 4 years, Oct 2015 - Sep 2019

    Logistik

    Ostwestfalen-Lippe University of Applied Sciences

Languages

  • English

    Fluent

  • German

    First language

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