Lyubomir Mukov

Lead the planning, creation and implementation of changes to the customer environment; Take progressive responsibility for the operational support of the managed environments or other infrastructure; Support the solutions made and assist support teams in case of high impact incidents, problem resolution and workarounds, RCA; Administrate of mobile devices through Intune, Apple Business Manager and Azure; Create and customize policies and configuration profiles for the requested needs;

Control of software / hardware rollouts; Planning, coordination and communication with the implementing agencies; Tracking the rollout; Implement of problem management; Coordination of your own tasks and management of downstream teams through independent creation of JIRA epics / user stories including their follow-up; Administration of MDE devices through SOTI MobiControl (Stage, Upgrade, Patch) Creation / commissioning of individual reports; Follow-up of your own tasks through JIRA system.

Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors Monitor data center health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed Create and verify backups of data Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed

Staging and deploying of different type of PC, laptops and tablets; Configuring and installing of PC; Data migration from Windows 7 to Windows 10; Communicate with customers while installing the new PC; Administrating of Admin SCCM tool, Deployment Management System and Data Migration Tool; Physical installation of new network switches; Rack and stack of the switches; Connect the switches with fiber cables; Processing of tickets with different type of issues;

Support of the value added services such as SMS, MMS, BSMS, WAP, Voice Mail etc. Support for Servers - Diagnostics and replacement of parts Solving client problems Processing of tickets

Support of Video Services such as IPTV, DVB-C, DTH, Video Streaming over HTTP. Supervisior of 5 people team. Leading trainings for new employees. Strong communication with end-clients. Writing rules for working with different systems. Processing of tickets.

Internal support of the CRM software. Processing of customers requests.