MOHAMMAD BULBUL AZAD IQBAL

 Processed and updated client records, online applications, and government-related services with 100% accuracy.  Assisted customers in applying for certificates, government schemes, and utility bill payments through digital platforms.  Ensured data accuracy and validation by reviewing records before entry, minimizing discrepancies.  Managed document scanning, printing, and secure handling of sensitive records.  Responded promptly to information requests, accessing and retrieving files efficiently

 Directed end-to-end café operations, including staffing, inventory, and customer service.  Supervised a team of 15+ employees, leading hiring, training, and performance development programs.  Established standard operating procedures (SOPs) to enhance operational efficiency and customer experience.

 Managed daily café operations, ensuring smooth service and customer satisfaction.  Supervised a 10+ member team, handling recruitment, training, scheduling, and performance monitoring.  Oversaw inventory and supply chain coordination, ensuring timely stock replenishment.