MOHAMMED SIBOUH

Experienced in transaction processing, merchant onboarding, and compliance. Skilled in Oracle PL/SQL optimization, technical support, and workflow automation. Proficient in payment transaction testing, secure payment simulation, and issue resolution. Adept at e-commerce plugin troubleshooting, product platform integration, and documentation. Familiar with tools like OTRS, Salesforce, Postman, PHP, JavaScript, Jira, and Kibana.

Developed Linux Bash scripts to resolve ZMC Monitoring alarms. Managed monthly billing using Linux and Oracle SQL. Provided standby support for critical tickets and resolved customer issues per SLA. Configured VMs, used Remote Desktop, and documented processes in Confluence. Collaborated with global teams and managed technical issues for B2C & B2B support on the Zsmart platform.

Provided technical support to French and English users for CDC & PTT stores via phone, email, and Bomgacloud. Diagnosed issues, managed network problems with Meraki Dashboard, administered Windows Active Directory tasks, resolved incidents using Meraki and Nedap Analytics, and created ServiceNow tickets. Configured app updates via AirWatch and assisted with iOS updates, while also coaching new agents and escalating complex issues to support engineers.