MUHAMED ABUALIA
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von MUHAMED ABUALIA
Support IaaS on Azure
- 1 Monat, Jan. 2019 - Jan. 2019
High Touch Technical Support (HTTS) Engineer - Data Center Switching Team
Cisco Systems Poland
- Provide second and third line network level support for Data Center Switching products to Cisco customers, partners, account teams and other internal technical support teams. - Act as a focal point for high impact, large account problem resolution. - Work on challenging network problems that require excellent technical, analytical, troubleshooting and interpersonal skills. - Utilize moderate to complex laboratory setups to recreate and solve problems.
- 4 Jahre und 8 Monate, Juni 2014 - Jan. 2019
Senior Customer Support Engineer
Estarta / Cisco TAC outsource
- Provide support at the operating system level for Linux and Windows operating systems on issues related to Installation, performance, network connectivity, system crashing, clustering, local storage, remote storage, user management, file security and virtualization. - Support basic Linux shell scripting, Windows power shell and VMWare’s PowerCLI. - Provide support at the hypervisor level for VMWare ESXi and Linux KVM.
- 11 Monate, Sep. 2012 - Juli 2013
IT Helpdesk Officer
PETRA TRAVEL & TOURISM
- Internal employee IT support [End points, Connectivity, Operating Systems and Applications] On-site support / US Embassy branch [Site-to-site connectivity] - Networking: Cabling, Switches [CAT 2900 series], routers [CISCO 2600 series], wireless connectivity. Server room support and facilitate outsourcing remote support
- 3 Jahre und 2 Monate, Juni 2009 - Juli 2012
Customer Care Specialist / Back‐Office
ORANGE TELECOMMUNICATIONS
Ausbildung von MUHAMED ABUALIA
- 4 Jahre und 1 Monat, Jan. 2003 - Jan. 2007
Computer Information System
Al-Hussein Bin Talal University
Information Technology, Networking, Management, Accounting, Web Programming
Sprachen
Englisch
Fließend
Arabisch
Muttersprache
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