MUHAMED ABUALIA

Support IaaS on Azure

- Provide second and third line network level support for Data Center Switching products to Cisco customers, partners, account teams and other internal technical support teams. - Act as a focal point for high impact, large account problem resolution. - Work on challenging network problems that require excellent technical, analytical, troubleshooting and interpersonal skills. - Utilize moderate to complex laboratory setups to recreate and solve problems.

- Provide support at the operating system level for Linux and Windows operating systems on issues related to Installation, performance, network connectivity, system crashing, clustering, local storage, remote storage, user management, file security and virtualization. - Support basic Linux shell scripting, Windows power shell and VMWare’s PowerCLI. - Provide support at the hypervisor level for VMWare ESXi and Linux KVM.

- Internal employee IT support [End points, Connectivity, Operating Systems and Applications] On-site support / US Embassy branch [Site-to-site connectivity] - Networking: Cabling, Switches [CAT 2900 series], routers [CISCO 2600 series], wireless connectivity. Server room support and facilitate outsourcing remote support

Information Technology, Networking, Management, Accounting, Web Programming