Maad Zaid

Handled daily cash transactions in Dirhams and foreign currencies with accuracy and compliance. Delivered excellent customer service by assisting clients with money transfers, bill payments, and currency exchange. Ensured proper cash balancing and maintained transaction records in line with company and regulatory standards. Resolved customer inquiries and complaints professionally to ensure customer satisfaction. Maintained knowledge of AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures

Diagnose and troubleshoot a wide range of hardware and software issues, ensuring timely and effective solutions. Manage and prioritize support requests using a ticketing system, maintaining clear communication with users throughout the resolution process. Conduct user training sessions on software applications and security best practices, enhancing staff proficiency and compliance.

Provide technical support to end-users, resolving hardware and software issues via phone, email, and inperson. Conduct routine maintenance and upgrades on computer systems and network infrastructure to ensure optimal performance. Document support requests and resolutions in a ticketing system, ensuring accurate record-keeping and knowledge sharing.