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Maad Zaid

Angestellt, Customer Service Agent, Al Ansari Exchange
Dubai, Vereinigte Arabische Emirate

Fähigkeiten und Kenntnisse

Kundenbindung
Softwareinstallation
Ticketsystem
Software
Telecommunications
Customer Support
Hardware installation
IT support
Computer
Hardware
Help desk
Information technology
Customer satisfaction
Electronic data processing
Technical Knowledge
Customer orientation
Reliability
Accuracy
Fast learner
Organizational skills
attention to detail
willingness to learn

Werdegang

Berufserfahrung von Maad Zaid

  • Bis heute 1 Jahr und 5 Monate, seit Feb. 2024

    Customer Service Agent

    Al Ansari Exchange

    Handled daily cash transactions in Dirhams and foreign currencies with accuracy and compliance. Delivered excellent customer service by assisting clients with money transfers, bill payments, and currency exchange. Ensured proper cash balancing and maintained transaction records in line with company and regulatory standards. Resolved customer inquiries and complaints professionally to ensure customer satisfaction. Maintained knowledge of AML (Anti-Money Laundering) and KYC (Know Your Customer) procedures

  • Bis heute 5 Jahre und 5 Monate, seit Feb. 2020

    IT Helpdesk Supporter

    Target for Computer Science

    Diagnose and troubleshoot a wide range of hardware and software issues, ensuring timely and effective solutions. Manage and prioritize support requests using a ticketing system, maintaining clear communication with users throughout the resolution process. Conduct user training sessions on software applications and security best practices, enhancing staff proficiency and compliance.

  • 2 Jahre, Jan. 2022 - Dez. 2023

    Telecommunications Engineer

    Ard Al Maani for development

    Provide technical support to end-users, resolving hardware and software issues via phone, email, and inperson. Conduct routine maintenance and upgrades on computer systems and network infrastructure to ensure optimal performance. Document support requests and resolutions in a ticketing system, ensuring accurate record-keeping and knowledge sharing.

Sprachen

  • Arabisch

    Muttersprache

  • Deutsch

    Gut

  • English

    Fließend

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