Magdalena Murowańska

Client: Nationwide Building Society  Team workload management  Daily contact with recruiters, suppliers and candidates via phone and e-mail  Local point of escalations and provide support where required  Taking part in various operational calls  Sharing the knowledge of the operational process  Managing complicated queries  Peer validation

Client: Nationwide Building Society  Administering on-boarding process: background check screening, reviewing candidates' documents, updating the ATS system and relevant trackers, preparing the contracts, resolving queries from candidates and suppliers via phone and e-mail  Day to day contact with internal & external stakeholders  Working towards the service levels agreements (SLAs) and compliance standards  Managing various administration activities  Training new team members

Short project for Philip Morris International  Supporting Atlassian tools (JIRA, Confluence, HipChat, BitBucket)  Creating user accounts in JIRA, granting/revoking access to the content  Maintaining the synchronization of accounts between IMDL and JIRA

Client: Ford Motor Company EMEA  Being part of a Task Force team – small team of senior editors working on special, more advanced projects such as MyFord, eUsed, Dealer Locator  Working in FatWire CMS, Adobe Experience Manager and JIRA  Quality Assurance process  Training new editors (20+) on the standard and special content

Client: Ford Motor Company EMEA  Working with European offices to implement global site content management strategy  Editing websites according to the needs in the client’s Content Management System for most of the European countries (25 markets) working in FatWire CMS and Atlassian JIRA  Performing basic image manipulations, content translation implementation, ad-hoc changes on website content, basic SEO check  Reporting on current projects using assigned tools, making sure that SLAs are met

Working in a call center: contacting current and potential customers via phone (outgoing calls), renewals of contracts, sales of internet and telephone services for the Client – Orange Telecom

Erasmus student exchange