Magdalena Rogala

Responsible for designing new and optimizing existing partner solutions as well as internal processes including product management, prototyping, process management and project management. Delivering analysis & learnings for process and product improvement and innovations. Key account management for top partners.

• Grow and develop business partnerships • Optimize partnerships through analysis, testings and business creativity • Maintain and extent the business development channel for company growth

• Teammanagement • Projectmanagement • Business Development • Interdepartmental Project Coordination • Roadmap planing • Continuous Improvement Process • Change management • Process analysis • Process improvement

*Customer Support Business Intelligence: *Management, improvement and development of customer support dataanalysis and reporting *Daily, weekly and monthly KPI reporting *Ad hoc content Analysis, *Development and reporting of performance evaluation *Projectmanagement *Management, analysis and development of workflows and processes *Administration of the ticketingsystem „Zendesk“ *Voip Telephonesystem management *Team management

• Implementation and maintenance of the Specialist Customer Support: Significant involvement in the development and structuring of the complaint management *development of standards, guidelines, operating procedures, *Assisting in the development and structuring of data collection and analysis *Assisting in the internal process optimization in the department "operations" *Support for international customers

Development and implementation of experimental psychological studies • Programming of computer-based experiments • Evaluation and analysis of quantitative data • Writing of scientific articles • Project Reporting • Teaching: Management and supervision of the „experimental psychology internship“ Construction and management of the seminar: "Introduction to Cognitive Psychology"

• Substantive development of the lecture about 4 hours per week • Management of the lecture • Students support • Development and conduct of the oral lecture exam

• Development and implementation of computer-based experimental psychological experiments • Quantitative data analysis • Reporting to secure research funds

• Review of research literature • Development of a practicing diary and implementation of diary study • Acquisition of study participants • Data analysis using qualitative content analysis • Interview analysis