Maher Hennawi
Bis 2016, Project Coordinator, Eastwards Project Consultants
Über mich
I’m an energetic, self-driven, dedicated, and ambitious person with problem solving skills and an entrepreneurial mindset. My main experience is in managing projects to deliver them on time and budget, working with many stakeholders, negotiating roles, assigning responsibilities, and reporting to all involved. I’m result-oriented and accustomed to deliver the best quality working against tight deadlines and under pressure, all whilst maintaining the highest standards of professional conduct.
Werdegang
Berufserfahrung von Maher Hennawi
1 Jahr und 6 Monate, Mai 2022 - Okt. 2023
Customer Project Manager
Majarra
- Orchestrated end-to-end project management for a diverse range of clients, ensuring project delivery within scope, budget, and timeline, resulting in a 90% project success rate. - Collaborated with clients to define project objectives, requirements, and deliverables, ensuring clear expectations and alignment with customer needs. - Streamlined project initiation processes, resulting in a 20% reduction in the time taken to define project objectives and requirements.6
3 Jahre, Juni 2019 - Mai 2022
Customer Success Specialist
Majarra Holding
- Spearheaded customer engagement initiatives to ensure a high-quality experience by promptly addressing customer inquiries and issues, resulting in a 20% increase in customer satisfaction and a reduction of 30% in response time to customer inquiries. - Collaborated closely with technical and product teams to identify and resolve technical and product-related issues, enhancing the usability of our platform and reducing customer churn by 15%.
3 Jahre und 1 Monat, Juni 2016 - Juni 2019
Project Manager
Majarra
- Printing of Majarra’s bi-monthly magazines A to Z. - Distribution to high-end customers, government personnel and VIP lounges. - Slashed 25% shipping costs while improving service quality. - Resolved customer issues related to online experiences and quality. - Established academic partnerships with local universities (Abu Dhabi University) - Delivering an ongoing CSR project, “Renascence Partners”. - Successfully delivered service projects with agreed timelines and budgets.
10 Monate, Juni 2015 - März 2016
Project Coordinator
Eastwards Project Consultants
- Communication and interpersonal skills. - Conflict resolution and transparent conflict management. - Managed project budgets and costs, ensuring efficient project execution. - Acted as the main point of contact for customers and stakeholders. - Established effective communication plans and ensured project safety. - Collaborated with supply chain functions for cost-effective aquistions. - Led and managed medium-risk projects using appropriate methodologies.
Sprachen
Arabisch
Muttersprache
Englisch
Fließend
Deutsch
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