Maher Hennawi

- Orchestrated end-to-end project management for a diverse range of clients, ensuring project delivery within scope, budget, and timeline, resulting in a 90% project success rate. - Collaborated with clients to define project objectives, requirements, and deliverables, ensuring clear expectations and alignment with customer needs. - Streamlined project initiation processes, resulting in a 20% reduction in the time taken to define project objectives and requirements.6

- Spearheaded customer engagement initiatives to ensure a high-quality experience by promptly addressing customer inquiries and issues, resulting in a 20% increase in customer satisfaction and a reduction of 30% in response time to customer inquiries. - Collaborated closely with technical and product teams to identify and resolve technical and product-related issues, enhancing the usability of our platform and reducing customer churn by 15%.

- Printing of Majarra’s bi-monthly magazines A to Z. - Distribution to high-end customers, government personnel and VIP lounges. - Slashed 25% shipping costs while improving service quality. - Resolved customer issues related to online experiences and quality. - Established academic partnerships with local universities (Abu Dhabi University) - Delivering an ongoing CSR project, “Renascence Partners”. - Successfully delivered service projects with agreed timelines and budgets.

- Communication and interpersonal skills. - Conflict resolution and transparent conflict management. - Managed project budgets and costs, ensuring efficient project execution. - Acted as the main point of contact for customers and stakeholders. - Established effective communication plans and ensured project safety. - Collaborated with supply chain functions for cost-effective aquistions. - Led and managed medium-risk projects using appropriate methodologies.