Mahsa Ghanbari

- Initiated and launched a new business department named "data-driven solutions" - Built a team of 7 employees from scratch - Delivered two data-driven products: Fraud Detection Software, ATM Cash Management Software - Delivering a Machin Learning based SCM Software - Delivering a cloud-based ETL & ELT Software for technical users - Organized an AI course for the company's employees

Worked on new department development and ended up becoming the manager of one of them called "data-driven solutions". - Managed tenders and marketing activities. Won 3 tenders and made 2 sales

Delivered a B2C mobile application to a payment company for its customers - Delivered an e-wallet software for the Subway-Card project to a hardware provider company - Delivered a Menu-Maker software for USSD to two Banks - Delivered a B2B software to a chain store to manage its branches throughout the country - Managed a team of project manager and quality control as a scrum master - Developed PRD, Proposal, and Presentations for each product - Presented demo of products to potential customers

Managing Card Management System software with agile methodology - Managing EFT-POS software with agile methodology - Managing USSD Switch and Payment Gateway with waterfall methodology - Conducting revenue reports for each project

Receiving customers' requirements and planning the developing process by the technical team - Leading new product development committee

Conducted a benchmark for best mobile operators' MBB packages and pricing. - Conducted a pricing plan for MBB packages in B2B department. - Researched for other telecommunications products such as OTA, NFC, M2M and etc.

Developing customer service policies and procedures - Deploying Customer Care Unit in the main branches of the company throughout the country - Training new employees and monitoring their performances - Collecting data and preparing reports on customer complaints - Preparing monthly reports summarizing the assigned customer service team's performance.