Ing. Majid Khatib Shahidi

Operate centralized observability across 20+ AKS clusters Manage & scale Grafana, Prometheus, Loki stack in production Deploy & upgrade Helm-based observability across environments Build & maintain Azure DevOps CI/CD pipelines Improve reliability via alert tuning, logging & incident response Troubleshoot Kubernetes & production incidents Standardize logging, metrics & tracing across clusters

-Managed vulnerability assessment and remediation activities across cloud and platform environments -Supported security operations and application protection using Akamai security solutions -Worked with infrastructure and platform teams to improve cloud security posture -Contributed to ISO 27001-related security and compliance processes -Assisted in monitoring and handling security-related incidents and findings

-Supported and operated cloud Application workloads -Participated in incident management, root cause analysis, and postmortem processes

• Perform daily system operations tasks to verify system integrity and availability • Perform ongoing performance tuning, hardware/OS upgrades, and resource optimization • Implement monitoring for applications and servers, and respond to alarms in a timely manner • Deploy and manage physical and virtual servers, and Cloud(AWS) • Complete assigned incident management tasks • Deploy, setup, and maintain testing environments • Provide Tier III and other support per service request

• Administrator of Linux/Unix OS Servers. • Oracle and SQL Databases maintain and operations. • Install, configure, test and maintain operating systems, application software and system management tools.

As a service desk Expert in a mission to MTNIrancell, I help users resolve their issues with computer hardwares or software. I respond to user inquiry, assess problems and issues with IT equipment and applications and help resolve these issue for users. I also work with other department to provide assistances on task that are outside the scope their knowledge or expertise.