Makera Mike

Providing patient-centered care in a paediatric setting, working closely with interdisciplinary teams to support treatment and recovery. Experienced in clinical coordination, electronic health record (EHR) documentation, and delivering care in a fast-paced environment.

Acted as the first point of contact for customers via hotline, resolving inquiries and escalating complex cases. Logged interactions and tracked cases in Salesforce, ensuring consistent follow-ups and high service quality. Managed and responded to customer reviews on Google and Trustpilot, strengthening brand reputation and client trust. Analyzed and identified recurring customer pain points from negative reviews, then collaborated with management to implement improvements that accelerated resolutions an

Coordinated and executed community events, building strong customer and partner relationships. Gathered and analyzed qualitative user feedback, contributing to service improvements. Collaborated with the marketing team to design and deliver social media campaigns aligned with user needs. Supported external brand collaborations to enhance community engagement.

Delivered live chat support to 30+ customers per shift, resolving inquiries and ensuring smooth transactions. Maintained an average 80% customer satisfaction score through efficient issue resolution and professional communication. Handled sensitive customer data securely and provided basic technical support. Supported purchases, product information requests, cancellations, and subscriptions.

Delivered personalized customer service, ensuring positive shopping experiences. Assisted in sales floor operations, product presentation, and inventory checks. Supported quality assurance processes and provided onsite customer support.

Assisted professors with ongoing projects through data collection, analysis, and presentation. Conducted systematic reviews and applied statistical skills to evaluate empirical research. Contributed to evidence-based insights supporting academic publications.