aaditya Kashyap

• Managed vendor communications and support in German and English, focusing on catalog updates, account maintenance, and A+ content optimization,invoice issues,return issues,invoice generation etc. • Mentored new hires, sharing process knowledge and best practices to enhance vendor support across Germany, North America, Spain, and France. • Handled high-volume email support, ensuring prompt resolution of vendor inquiries and account-related issues.

Mentored new Vendor Associates. Improved onboarding efficiency and process accuracy. Managed bilingual (German/English) vendor communication to resolve catalog and account issues. Ensured 100% adherence to SLA and quality standards in vendor support operations

• Handled multilingual vendor correspondence, efficiently resolving catalog management and account issues. • Processed vendor queries daily, ensuring timely resolutions and data accuracy. • Addressed payment discrepancies by providing accurate invoices and remittance details.

Maintained catalog data accuracy. Handled multilingual vendor communications. Resolved payment and account-related issues through cross-team collaboration. Contributed to workflow optimization initiatives to improve response efficiency

• Supported Amazon.de customers in German and English, resolving product and order-related issues. • Consistently achieved performance metrics, receiving top scores for customer satisfaction. • Acted as a temporary trainer, guiding new hires in customer service protocols.

• Assisted Amazon.de customers via live chat, resolving order and product-related queries promptly. • Consistently met monthly performance targets and maintained high customer satisfaction levels.

• Managed end-to-end documentation and compliance for DGFT-related processes, focusing on export licensing (FPS, EPCG, MEIS). • Identified new business opportunities and maintained client relations to drive growth.

Managed export documentation and shipment coordination. Coordinated international logistics to ensure timely processing of shipments

• Prepared detailed tracker reports using CITISAFE software for daily operations. • Handled escalations from key corporate clients, including Hero MotoCorp, Maruti Suzuki, and Wipro, ensuring issue resolution and client satisfaction.

Completed a comprehensive diploma program focused on public health, sanitation, and environmental hygiene. Gained practical and theoretical knowledge in areas such as waste management, water sanitation, disease prevention, and inspection protocols. Developed skills in monitoring hygiene standards,