Maksuda Khanam

Lead business analysis and blueprinting for telecom digital transformation projects across multiple customer and agent touch points. Partner with client for backlog refinement, prioritization, and change management activities. Facilitate workshops, training, and alignment sessions between business and technical teams to ensure delivery excellence. Drive adoption of agile practices to enhance decision-making and efficiency.

Led CRM analysis and digital product management for a fast-growing online food delivery platform. Drove customer demand management across B2B and B2C environments, improving loyalty and retention metrics. Coordinated the development and management of iOS/Android applications, connecting end users, delivery teams, and support operations. Analyzed performance data and automated reporting systems, supporting 25,000+ monthly orders.

Was responsible to handle the transmission network for their main revenue earning zone. Successfully launched a centralised database management tool which was developed by an external vendor.

Was responsible to handle the overall design of sites including transmission plan, radio plan, optimisation, finalise design of the site, creating work order for vendors, maintain site database.