Dipl.-Ing. Marc Eulitz

• Lead global customer service strategy and teams across EMEA, USA/Americas, & China/APAC (200 FTE) • Develop market-driven service solutions • Ensure 24/7 service availability • Conduct negotiations and partnerships with OEMs • Establish competence centers, like a remote diagnostics center in the UK • Enforce global standards implementation • Design 4th level support systems • Develop processes for warranty and parts distribution • Design training programs for customers and workshops

Responsibility Description: Scope: • Oversee operations in 42 European countries, comprising 14 subsidiaries. Areas of Focus: • Manage genuine parts, accessories, and merchandising. Key Performance Indicators: • Genuine Parts: Achieve turnover and profit targets. • Accessories: Meet turnover and profit objectives. • Merchandising: Ensure timely implementation and minimize product variance. Targets: • Target Turnover: €550 million. • Target Profit: €156 million.

Sales Channel Management Parts Project Leader MAN PartsBase / NORA > international rollout of new parts sales channel with focus on fleet customers with own workshop and independent workshops. Implementation of partslink24 as neutral brand independent parts identification and ordering tool.

Responsible for parts sales sub equatorial Africa and the move of parts stock (21.000 line items) into a new warehouse without interruption of parts sale.

Responsible for all After Sales processes regarding the SITRAK project (cooperation between MAN and the chinese truck builder Sinotruk)

Responsible for genuine parts, accessories and special tooling regarding the German market

Implementation and management of call-center with focus on customer satisfaction in following issues: - Genuine Parts - Accessories - Special Tools

Responsible for service partners with large sales volume

Responsible for tier 1 accounts Europe - Denso - Delphi - Behr