Marc Givogue

Lead team of 15 Nokia engineers on customer site Project planning, vacation planning, people management, hiring, firing. Training of new hires Documentation of procedures and processes related to Nokia environment 3rd level on-site support Implement and lead migration from SBB’s Cisco to Nokia environment

Setup new NOC environment for local ISP Citycable Contract negotiations with 3rd party suppliers Develop and document NOC processes Develop and document change management processes Resource management to build NOC team Develop monitoring tools and integrate into day to day use Provide technical support for customer care team Troubleshoot network and access problems including DOCSIS, FTTH, VoIP, IPtv, routing Alarm monitoring and traffic trend analysis Vendor management

Setup new NOC environment for ISP M-Budget Contract negotiations with 3rd party suppliers Develop and document NOC processes Develop and document change management processes Resource management to build NOC team Develop monitoring tools and integrate into day to day use Provide technical support for helpdesk teams Troubleshoot network and access problems including xDSL, VoIP, IPtv, routing Alarm monitoring and traffic trend analysis Vendor management

Line manager of EMEA NIE (Network Integration Engineering) team Managed collocation relationships Project managed site installations for 10 countries Perform QA controls for all NIE installations in EMEA prior to bringing sites live (passing projects into delivered status) Provide 2nd level support of all systems and networks in directly managed territories Provide 3rd level support of all systems and networks in EMEA

Acted as team lead for 3rd level support transmission team Provided 3rd level support for Mobistar Transmission, GSS and IP core network Provided 3rd level support for BASE IP core network Technical prime for Mobistar’s Nortel Passport and SDH, Alcatel DSLAM and RAD modem equipment

Develop low-level functionality test plans verifying conformance to industry standards for new functionality (for the equipment) including multilink ppp and femto cell Setup and maintain lab test environment for the functionality and IOT of new products and features Provide 3rd level support, skills transfer for new engineers and training for 2nd level support teams worldwide Develop technical documentation for use by support and sales teams

Perform key activities in the Network planning teams (IP, CS core, PS core and Access networks) including project/program/capacity management, developing DR, network evolution plans, 01/06 to 09/07 Provide 2nd/3rd level support for the UMTS, GPRS Packet Core and IP Networks 04/05 to 01/06 Provide 2nd/3rd level support for the OAM and service platforms 04/05 to 01/06 Provide 2nd/3rd level support for the UTRAN platforms 04/05 to 01/06 Team lead for the Nortel I&C UK team at Vodafone site 01/04 to 04/05

Provided on site service and operations support for SFTI network

Provided on-site service for Nortel Customer ONI WAY (OAM Group) Assisted with the migration of multiple GPRS and UMTS products

Served as client escalation point for global clients including support, engineering and migration Clients include Nortel Europe customers Infostrada, STNA, Siris, Ascom Switzerland, Akzo Nobel Chemicals, etc. Tested inter-working capabilities between Nortel, Cisco, NewBridge, Bay and several other vendor routers and switches Performed network operations and capacity audits Installed and managed various network management tools Deployed new customer networks and provided support to end users

Provided operational support for Canada Post WAN

Supported, deployed and administered several WANs connecting remote users to mainframes

Maintained and repaired high-power transmitters, microwave transceivers, and various communications equipment using digital and analogue testing equipment Received extensive training in troubleshooting and equipment maintenance