Marcel Merz

Responsible for optimizing the sales performance of all business areas through standardization and digitalization - Replacement of an in-house developed calculation tool by a low coding CPQ software with a change of calculation methods - Replacement of SAP CRM by an in-house web application based development - Standardization & digitization from the entry and qualification of inquiries to the project hand-over to the project execution department - Group-wide rollout

Digital rollout of a mobile application for technicians + related processes - Accompanying the development of mobile applications for digital processing of work orders for service technicians (maintenance & inspection) - Conception & execution of the digital rollout (ca. 1,000 users)

Responsible for restructuring of the French subsidiary working on-site in France - Internal audits of six branches in France incl. business impact analysis and development of an action plan - Restructuring of the purchase department, analysis and optimization of supplier conditions, introduction of purchase related KPI - Digitization of the ordering process incl. digital approval (SAP) and rollout in all six branches in national language (ca. 60 users) - Evaluation of a new ERP system solution

Responsible for developing an international key account management - Market entries, growth of revenue and improve key account loyalty by negotiating cross-border framework agreements - Development and implementation of measures in order to assure a European-wide unique quality standard (Austria, Czech Republic, France, Netherlands, Poland, Spain)

Trainer of "Professional management in Service business" - Conception and execution of an in-house management program with a focus on leadership, work techniques and key figues (training of > 90 managers)