Marcelo de Oliveira Coutinho

Presales and sales support on solutions for Integrated Library Management Systems, Contract and Invoicing Management, Sales Administration and Management, Postsales management of existing patrons as well as prospection and development of new ones.

Presales on Nurse Caring systems, Suveillance, PA Sound and Access Control Solutions among others. Technical Management and customer support on System issues. Commercial Management.

Technical & Commercial support to Customers at Telefonica de España’s 1004 Customer Support Service.

Activities: • Presales, Functional Analysis, Requirement Analysis and Spec Analysis on Interactive Digital TV, e-Business and SCM Projects • ONO's Services Provisioning System Implantation, using EHPT Initiator • Coordination and Project/Program management at BT Tel, on its IP Network Implantation • Atos ODS Origin Telecom Services - Technical and Commercial Management for Portugal & Latin America •Tendering preparation • Redacting of Technical and Project Documentation •Translating Documentation

Activities: • Project Management on Integrated Systems for Access Control: Systems had RS-422 and Ethernet networking to connect its many system elements and a complete IT infrastructure. • Access Control Systems Engineering and Project development on Parking Lots for El Corte Ingles and AENA – Spain National Airports. • Development of new products at Technology Department and Implantation of the Department Ethernet LAN.

Activities: • S12 Tests – Hardware, Software and System • Operation and Maintenance of Switching Exchanges • Monitor on System 12 training courses for Spain and China markets (by FYCSA) • Dimensioning of Telephonic Switching Exchanges, System Functional Analysis, answer to CFT requirements and Technical Support to Tenders

Telecommunication