Marco Ludergnani

• Drove enterprise customer engagements to ensure comprehensive coverage of engineering needs through effective tools usage. • Facilitated training sessions, enhancing customer understanding and application of Ansys solutions. • Shared best practices, resulting in improved customer satisfaction and operational efficiency.

• Managed territory customers in the Italian market throughout the full sales cycle, from initial touchpoints to deal closure • Ensured customer needs were fully supported by cooperating with different stakeholders, both at Ansys and with clients (technical team, marketing, business operations) • Participated in industry-relevant tradeshows and events to network and interact with both existing customers and prospects

• Managed inbound leads, ensuring timely qualification and follow-up to maximize conversion rates. • Spearheaded outbound sales development initiatives. • Optimized CRM processes using Salesforce, enhancing reporting accuracy and stakeholder collaboration.

• Developed and managed a robust CRM pipeline, enhancing lead tracking and conversion rates. • Successfully exceeded yearly sales quotas through strategic account management and pricing strategies. • Drove business development initiatives into new markets, establishing strong relationships with different customer stakeholders.

• Managed international shipments, ensuring timely delivery and compliance with regulations. • Developed and prepared quotes and reports to streamline customer service processes. • Fostered strong relationships with manufacturers, warehouses, and agents to enhance operational efficiency. • Successfully improved export customer service satisfaction through proactive communication and support.

• Assisted in digital marketing initiatives, focusing on Search Engine Optimization to enhance online visibility. • Provided international customer service, ensuring timely support for a seamless buying experience. • Collaborated with the marketing team to analyze customer feedback, improving service quality and customer satisfaction.

- Business development - Customer support - Data collection - Research and translation of content for the company website

Team Management Specialization by the University of Michigan The Specialization consists of 5 courses: - Inspiring and motivating individuals - Managing talent - Influencing people - Leading Teams - Practical Capstone Project

Selling Specialization by Northwestern University The Specialization consists of 4 courses: - Customer Segmentation and Prospecting - Connecting with Sales Prospects - Sales Pitch and Closing - Building a Toolkit for Your Sales Process

- Marketing - Sales

- Business Administration - Political Science

- Business Administration - Economics - Finance