Maria Júlia Corrêa

- Mentoring and business training in the field of customer experience, customer success, UX, research and service design for startups in the validation, traction, and scale stages.

- Founder of a consultancy in service design with two other partners. - Project with customers from different fields, especially service, technology, and education. - As part of the leadership, responsible for interacting and negotiating with customers, building project scopes, and operationalizing projects. - Other tasks: qualitative research, market/competitive analysis, construction of design and business tools (personas, journeys, value proposition and others), conducting and facilitating workshops.

- Conducting research and analysis of customer needs in product squads; - Leading and developing new features through insights and results from customer surveys; - Creating design tools - such as personas, user journey and Jobs To Be Done - and identification of customer-centric opportunities and strategies; - Contributing to work teams to ensure processes and strategies are aligned with current customer experience.

- Leading workshops to prototype new services or products based on personas and user journey; - Creating and operationalizing qualitative or quantitative customer satisfaction surveys; - Setting standards and guidelines for a user-centric service; - Monitoring indicators related to customer experience, from prototype or MVP until go-to-market.

- Surveys with stakeholders to analyze customer experience; - Building visual, didactic and objective reports in order to bring to organizations a new culture and way of thinking about customers; - Leading workshops focused on developing value propositions, Canva-based business models, personas, and customer journeys; - Engaging with customers and work teams to generate insights and new features to improve the product.

- Management and execution of a financial and operationalization plan to open a new restaurant. - Collaboration with the team and client, conducting meetings with customers and leading teams.