Mariana Juliette

eGM Operations infrastructure management of processes in a complex multi-platform global environment utilizing a combination of internal and outsourced delivery partners. Processes include request, incident, problem, change, release, asset and configuration management. • Incident and Problem Management and Change Management

Team/Tech Lead for GM Global Sales Service and Marketing (GSSM) B2C Infrastructure Support Team (32 Webmasters and Infrastructure Architects located around the United States, India, New Zealand and the United Kingdom) • Assign and manage Operational Service Request (OSRs) to infrastructure and architecture staff. • Problem Management • Plan and staff special infrastructure event items (firmware upgrades, patches etc.). • Review and approve project SOWs

Project Manager for the International DaimlerChrysler Interactive Chrysler, Jeep and Dodge Brand Business supporting 53 countries in 15 languages. Organic is the agency of record for all of DaimlerChrysler on line marketing and advertising responsible for building/maintaining the Chrysler, Jeep and Dodge websites and on line campaigns. • Managed all interactive projects for Dodge, Chrysler and Jeep Internationally. • Budget/schedule development and management. Resource management and forecasting.