Marielle Daquis

Bridge role taken during relocation to Germany while actively pursuing senior IT production support opportunities in the DACH market. • Delivered IT support with 90%+ first-contact resolution, administered user accounts and permissions, ensuring system availability and accuracy.

• Supported Manulife Hong Kong retirement applications by troubleshooting production issues and monitoring performance, maintaining 99.9% system availability. • Optimized Azure cloud resources and usage patterns, reducing infrastructure costs and improving resource efficiency. • Led Disaster Recovery planning and execution, meeting RTO/RPO targets during DR drills and live incidents. • Migrated on-premise applications to Microsoft Azure, improving scalability and operational resilience. • Maintained applica

• Supported Offer Redemption and Loyalty Rewards applications, ensuring stable daily operations for customer-facing systems. • Led incident management and root-cause analysis, reducing repeat production issues and improving resolution times. • Delivered application enhancements aligned with business needs, improving system functionality and user experience. • Applied ITIL best practices across incident, problem, and change management, increasing operational consistency and audit readiness. • Strengthened cl

• Provided Level 1 production support for ETL workflows, ensuring timely data availability for downstream systems. • Maintained technical and operational documentation, improving support continuity and knowledge transfer. • Performed Teradata DBA tasks including monitoring and basic administration, supporting database stability and performance. • Validated ETL transformations and data loads, ensuring data accuracy and integrity across environments.

• Supported Loyalty platforms including Offer Management, Offer Presentation, Offer Delivery, and Rewards, maintaining reliable customer engagement systems. • Led problem management initiatives, reducing recurring incidents through root-cause remediation. • Designed and implemented automation solutions, cutting manual support effort and response times. • Owned incident management processes, driving faster resolution of high-severity production issues.

• Developed in-house software tools based on business requirements, improving operational efficiency and system usability. • Executed system design and development activities, delivering functional solutions aligned with business needs.

• Monitored social media platforms, tools, and emerging trends, ensuring content strategies remained current and competitive. • Managed and created marketing content for social media channels, increasing content consistency and audience engagement. • Supported SEO strategies by aligning content with keyword priorities, improving search visibility and content reach. • Tracked social media and digital marketing industry developments, enabling timely adoption of effective platforms and practices.