Marko Josić

Performing basic logic simulations or dry runs before implementing rule and procedure changes Logging system issues, banking incidents, and exceptions in a structured format Preparing documentation for escalations to relevant parties Collaboration with shift leaders, department leaders, and managers during issue Maintaining a fix-log with timestamps, resolver name, and summary of the issue root cause

Processing incoming and outgoing payments Entering payment data into financial systems and databases. Verifies transaction details and ensures accuracy before finalizing payments. Assisting in processing refunds and adjustments as needed.

Collaboration with partners to expand product categories - IT and household appliances Placing appropriate orders to ensure product stock availability - WMS Listing, approoving and editting products on the website Collaboration with Marketing team for campaings and creation of newsletters Determine time and positioning of a product placement

Lead of B2B ICT (Bulk SMS) Project Finding the right target group for marketing campaigns - Christmas, Easter, Valentine days (WEB changes, Product implementation) Creation of promotions and design of marketing materials (Flyers, invoice ads) Preparing Product Development and Sales Briefs. Comparing the company's products and services with the competition, identifying weak points, and proposing ideas for improvement Conducting analyses, making calculations, propositions, presentations.