Markus Scholl

IT-Architekt der Justiz Anwendungsmanagement für Applikationen der Justiz (Application Support) Teamführung und Management von Mitarbeitern Anforderungsmanagement Release Management Problem Management und Change Management Prozess and System Management Budget Planung

Manager - Technology: Teamleading and Management of international teams and groups in EMEA, US, India and Latin America, effectively manage people across EMEA, US and Latin America, Siebel Production support, Billing Production and Application Support for Voice, Data, IP, VoIP monthly revenue >$500M, Application Support for Sales, Oder Entry-, Customer Service-, Provisioning-, Finance- and Legal Applications, Problem Management and Change Management, Process and System Management, Budget Plan

Applikation Support for Billingsystems in EMEA (Voice and Data), Application Support for Oder Entry-, Order Management-, Customer Service-, Provisioning-, Finance-, Legal- and Number Portability applications in EMEA, Process and System analyst, Service-Level-Agreements (SLA) management, Support Product Development by Software Implementations

Analyse and create business and system-specifications for new products and applications (Customer Service & Billing systems), Co-operate with develovment teams in UK and US, System and applications trainings, Implement new IS Systems ( Sales database, Provisioningsystem, Billingsystems), Optimize Processes with Simulationtool (Bonapart) und Quality measurements and enhancements, Member of AKNN working group „TNB-VNB-Wechsel“, Member of VATM working group „Datenverarbeitung"

Development and implementation of customer databases, Definition and documentation of processes, Customer project management for implementation of voice products and Voice Billing

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