Maroua Filali

- Improved accuracy of financial reporting through targeted examination of tax data; established robust validation processes that reduced errors by 20%, enhancing overall trustworthiness among stakeholders. - Streamlined supply chain processes, reducing inventory discrepancies by 20% and aligning stock with sales patterns. - Fostered stronger client ties with over 50 accounts, increasing repeat business by 30% through personalized support.

- Facilitated the transition of healthcare and technology courses to openHPI and OpenedX. - Developed a customized support strategy for customer teams, enhancing team productivity via data-driven initiatives. - Scheduled and led bi-weekly meetings, coordinating cross-European events. - Designed interactive training tools for new users.

- Devised project frameworks for partners such as SAP, WHO, and AI Campus. - Directed OpenWHO support during COVID-19, resolving over 1,000 cases and producing multilingual FAQs in five languages, which expanded user engagement to over 5,000. - Optimized platform functionality for healthcare professionals by curating targeted resources and deploying intuitive support tools. - Delivered monthly web development workshops for internal teams.