Marta Patricio Damen

-Directed daily team operations, ensuring alignment with organizational goals -Improved team efficiency by assigning tasks strategically and optimizing processes -Facilitated clear communication across departments reducing misunderstandings and optimizing processes -Proactively identified and resolved challenges to maintain productivity and morale -Handling of DART Reports and strategic planning for when these arise

- Processed bookings in compliance with partner agreements and company policies - Coordinated communication between departments to resolve booking issues and support guest stays - Assisted in resolving issues between customers and partners, ensuring timely and effective solutions - Created and maintained accurate partner contact information and records - Built and maintained strong relationships with partners - Managed customer complaints

- Welcomed guests and managed efficient check-in and check-out processes - Performed front-office, back-office, and night audit operations in line with company standards - Managed sales channels and room availability, including opening and closing inventory as needed - Provided guests with accurate information regarding hotel services, facilities, and procedures - Ensured a high-quality customer experience throughout the entire guest stay

- Welcomed guests and managed efficient check-in and check-out procedures - Performed front-office and back-office operations in accordance with company standards - Updated sales channels and managed room availability, including opening and closing sales - Provided guests with clear and accurate information about hotel services, facilities, and policies

- Ensure the availability and functionality of emergency equipment - Demonstration of safety procedures and respective equipment - Ensure the availability of catering according to the number of passengers and duration of the flight - Performing tasks related to the customer's needs while in flight in accordance with the company standards

- Supported the planning and execution of the TMS 2013 Conference (Tourism and Management Studies) - Coordinated event logistics, including preparation of materials and operational resources - Led and supervised staff during the event, ensuring efficient coordination and successful delivery

-Welcoming tourists and providing them with information about the city and its patrimony -Assisting on guided tours -Translation of texts about the city and patrimony for the official city hall website -Promotion of the Rota dos Sabores Tradicionais 2009 (Route of the traditional flavors - restaurant route)

-Welcoming Guests -Checking guests in and out of the hotel -Assisting with back-office duties