Martin Nzenga

- Outbound cold calling - Booking meetings, workshops and increasing revenue via lead generation. - Business Development - Pre-Sales Deployment Planning and Relationship Building - Liaising with MS Partners - Entrepreneurship - Self-managing leadership and group dynamics - Microsoft Azure Cloud

Account Management Working with Support, Billing and Contracting to manage accounts effectively Focusing on the growth of existing accounts and the acquiring of new business Crisis Management Offering technical and software related solutions to customers and members of my team Quarterly Business Reviews with clients Accurately and efficiently logging information by using our CRM (Salesforce) Training encouraging greater use of the OpenTable systems Monitoring account performance Customer retention

- Responding to all client queries to agreed SLAs / KPIs for inbound channels. - 60 Calls - 40 E-Mails - Product Training via Webinar - Effectively using Salesforce (CRM) and contact centre technology to record and report on queries. - Liaising with account management and sales team - Cohesively troubleshooting matters with IT in India via Webinar

- Contemporary Issues in Management - Cross-Cultural Management - Enhancing Employability - Enterprise - European Economics - Industry Practice - New Technologies in Tourism - Service Operations Management