Markus Sixt

Angestellt, GLOBAL OPERATIONS DIRECTOR, Webhelp

Nürnberg, Germany

Skills

Contact Center
Customer Service
Managed Services
ITIL V3 Foundation
Continual Service Improvement
IT Service Management
Ressourcenplanung
Ressourcenmanagement
Projektleitung
Projektmanagement
People Management
Flexibilität
SLA-Management
Workforce Management
Belastbarkeit
Mobilität
analytisches Denkvermögen
Führungserfahrung
Effizienz
Support
Prozesse
Zuverlässigkeit
Business
Business Development
Customer satisfaction
Customer Care Management
User Help Desk
Service Desk
Knowledge Management
Vertrieb
IT-Prozessmanagement
strategisch
Beratung
Individuum
Leidenschaft
HX
CX
Client
Geschäftskontakte
Kundenorientierung

Timeline

Professional experience for Markus Sixt

  • Current 1 year and 6 months, since Jan 2022

    GLOBAL OPERATIONS DIRECTOR

    Webhelp
  • 2 years and 3 months, Oct 2019 - Dec 2021

    GLOBAL IT-SERVICEDESK SOLUTION LEADER

    Webhelp

    We are a people-first company We put our client ate the heart We are passionate game-changers We strive to enjoy every day

  • 2 years and 10 months, Jan 2017 - Oct 2019

    Managing Director

    SELLBYTEL | WEBHELP Group - HELPBYCOM European Help Desk Services GmbH

  • 2 years and 3 months, Oct 2014 - Dec 2016

    Area Manager

    HELPBYCOM European Help Desk Services GmbH / SELLBYTEL Group GmbH

  • 6 years and 7 months, Mar 2008 - Sep 2014

    Operation Manager

    HELPBYCOM European Help Desk Services GmbH

    Professioneller User Support ist die Basis für effiziente Prozesse im Business. HELPBYCOM optimiert Ihre IT-Prozesse zuverlässig, individuell und effektiv.

  • 1 year, May 2007 - Apr 2008

    Transition / Operation Manager

    HELPBYCOM European Help Desk Services GmbH

  • 1 year and 4 months, Jan 2006 - Apr 2007

    Teamleitung

    HELPBYCOM European Help Desk Services GmbH

  • 3 years and 3 months, Oct 2002 - Dec 2005

    2nd Level Mitarbeiter

    EDS Operations Services GmbH

  • 10 years and 1 month, Sep 1992 - Sep 2002

    Teamleitung - Customer Service

    Grundig AG

Languages

  • German

    First language

  • English

    Intermediate

Wants

Interessante Business-Kontakte.
Alte und neue Kollegen
Mitarbeiter im Service Deskumfeld von geringfügiger Beschäftigung bis Vollzeit.

Interests

Gutes Essen
Reisen
Motorrad
Kontakte pflegen und ausbauen.

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