Martin Schellert

Enabling teams and organisation to transform their approach to product development from start to delivery.

- End-to-end technical project management for an international automotive brand following a waterfall project management framework. - Delivering high quality projects whilst working in a fast paced environment with changing circumstances, KPI’s and delivery requirements - Managing cross functional teams in different locations in an agency environment. - Leading client meetings across hierarchy levels to ensure we can deliver the best outcome for our customer.

- Managing software development projects end-to-end in an Agile team. - Actively engaging with project stakeholders to ensure a high quality delivery that meets or exceeds their expectations. - Scoping, planning, managing execution, delivery and post-delivery support of web-based software projects. - Leading development teams within sprints for a timely project delivery, utilising Jira to keep track of progress and adjust where necessary.

- Review and approval of all customer facing communication and marketing campaigns for three key markets. - Implementation of new initiatives and projects into operational, customer facing teams to ensure they have full training and all tools needed to provide a consistently high level of customer service. - Managing issues by engaging relevant teams and contacts to stop customer impact and facilitating a good customer experience.

- Senior representative in fraud prevention team. - Supported team members throughout their time in the role, from recruitment, job training, continuous coaching and assisting future development through creating relationships and interview preparation. - Partnered with team leaders and management to drive team’s success in achieving and exceeding service levels and customer satisfaction goals. - Delivered outstanding customer satisfaction and performance metrics during my time with customer contact.