Mate Zavarzin

- Conduct analysis and design sessions - Data-model design and architecture of CRM solutions - Managing data-driven integration and CRM projects - Conception, creation and implementation of web based applications (HTML, JavaScript) / mobile applications with connection to CRM Systems - Creating technical project documentations - Provide effort estimations and resource plans - Implement code (Java,JS) - Take part in pre-sales activities

Provide consultancy services in learning and performance software solutions for EMEA customers both on-site and remotely. -Project management and consultancy -Technical guidance and support -Sales enablement -Software Training

- Salesforce administration - CRM support and administration - Work closely with Development and QA teams - Develop deep product expertise -Develop documentation, FAQs - Provide high-quality assistance for customer system administrators as well as internal teams

- Process management and improvement - Managing the Change Management Life Cycle - Facilitate product rollout - Preparing operational reports, KPIs/SLAs reports and Dashboards - Assisting CAB meetings

- Blackberry support on BES - Thin Client and Remote access support (Vmware) - Desktop Support (Win7, XP) - Windows Server 2003/2008 - Business applications - Training representative for Blackberry and Thin client